Refund Policy

Effective date: December 2025
Last updated: July 2026

At Peach Magnolia Studio, many products are custom-made or personalized specifically for each customer. Please review all names, dates, wording, dimensions, colors, and design details carefully before approving your order.

Personalized and Custom Orders

Because personalized and custom-engraved products cannot typically be resold, all custom and personalized sales are final. We do not accept returns, exchanges, or cancellations for:

Incorrect spelling, dates, wording, or other information submitted by the customer.
Design choices approved by the customer.
Natural variations in wood, leather, stone, acrylic, or other materials.
Minor differences in color, grain, texture, engraving depth, placement, or appearance.
A change of mind after production has begun.

Proof Approval

When a digital proof is provided, the customer is responsible for reviewing all details before approval. Production will begin after approval, and the approved proof will serve as the final design authorization.

Peach Magnolia Studio is not responsible for errors included in an approved proof. If we make an engraving or production error that differs from the approved proof, we will provide an appropriate replacement or refund.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. If it arrives damaged, defective, or different from the approved order, contact us within 72 hours/3 days of delivery and provide:

Your name and order number.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging and shipping label if damage occurred during delivery.

***Please keep the item and all packaging until the claim is resolved. Depending on the circumstances, we may offer a replacement, repair, store credit, or refund. We may require the original item to be returned.***

Natural Material Variations

Natural materials have unique characteristics. Wood may contain variations in grain, knots, shade, or texture, while other materials may vary slightly between batches. These features are not considered defects unless they affect the product's intended function or substantially differ from its description.

Customer-Supplied Items

Engraving customer-supplied items involves risks, including discoloration, cracking, warping, coating failure, or unexpected engraving results. Unless otherwise agreed in writing, Peach Magnolia Studio is not responsible for replacing or reimbursing a customer-supplied item when damage results from an inherent material condition or an ordinary engraving risk.

If damage results directly from our negligence, our liability will be limited to the documented value of the item/a maximum of $200. Proof of value may be required.

Cancellations and Changes

Order changes or cancellations must be requested before design work or production begins. Requests are not guaranteed.

Once design work has started, a minimum design fee of $25 will be retained. Once engraving or production begins, the order cannot be canceled, returned, or refunded.

Shipping Issues

Peach Magnolia Studio is not responsible for delays caused by shipping carriers. If tracking shows that an order was delivered but it cannot be located, contact the carrier and Peach Magnolia Studio promptly.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges caused by an incorrect address, refused delivery, or unclaimed package may be charged to the customer.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary by payment provider and financial institution. Shipping costs and rush fees are nonrefundable unless the refund results from our error.

How to Request Help

Peach Magnolia Studio
Email: peachmagstudio@gmail.com
Phone: 706-312-4321

"Include your order number and a description of the issue. Do not mail a return until you receive return instructions."