Shipping Policy

Effective date: December 2025
Last updated: July 2026

Peach Magnolia Studio creates custom and personalized laser-engraved products. This Shipping Policy explains our production timelines, delivery estimates, shipping charges, and procedures for delayed, lost, or damaged orders.

Production and Processing Times

Please allow 1-2 weeks for production before shipment. Processing time begins after:

• Payment has been received.

• All personalization information has been submitted, verified, and mutually agreed upon.

• Any required design proof has been approved.

• Customer-supplied items, if applicable, have been received.

***Processing times do not include weekends, holidays, or carrier transit time. Large, complex, bulk, and highly customized orders may require additional time. An estimated completion date will be provided when appropriate.***

Proof-Approval Delays

If an order requires a digital proof, prompt approval is necessary to maintain the estimated schedule. Delays in responding, submitting information, or approving a proof may postpone production and delivery.

Shipping Destinations

We currently ship to addresses within [the United States/your service area].

We do not ship to [P.O. boxes, military addresses, U.S. territories, or international destinations, if applicable]. Customers should contact Peach Magnolia Studio before ordering if they are unsure whether their address is eligible.

Shipping Rates

Shipping charges are calculated at checkout and are based on the order's size, weight, destination, and selected service. Any applicable shipping cost will be displayed before payment or included in the customer's quote.

Orders containing multiple products may be shipped in separate packages. Additional shipping charges may apply to oversized, heavy, fragile, bulk, or expedited orders.

Estimated Delivery Times

After production is complete, estimated carrier transit times are:

Standard shipping: 3-7 business days

Expedited shipping: 2-3 business days

Local pickup/delivery: By appointment only (Large custom order deliveries will incur a $20 delivery fee if order total is less than $200)

***Delivery dates are estimates, not guarantees. Weather, holidays, carrier disruptions, and other circumstances outside our control may cause delays.***​

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Order Tracking

When available, tracking information will be sent to the email address or phone number provided with the order. Tracking may take up to 24-48 hours to update after the shipping label is created or order is processed.

***Creation of a shipping label does not necessarily mean the carrier has received the package. The tracking page will update after the carrier scans it into its network.***

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Peach Magnolia Studio is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address supplied by the customer.

Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after an order has entered production or a shipping label has been created.

If a package is returned because of an incorrect address, refused delivery, or failure to claim it, the customer may be responsible for additional shipping charges.

Local Pickup

Local pickup may be available by appointment. Customers will be notified when their orders are ready and given pickup instructions.

Orders should not be collected before a ready-for-pickup notice has been received. Pickup orders must be collected within 7 days, unless other arrangements are made. Orders not collected within that period may be subject to storage fees or treated as abandoned where permitted by law.

Delayed or Lost Packages

If tracking has not updated or an order appears delayed, allow 2-3 business days beyond the estimated delivery date before contacting us, unless the carrier indicates that the package is lost.

Peach Magnolia Studio will assist with a carrier inquiry when appropriate. Carrier investigations may take additional time. A refund or replacement will not be issued while a package is still moving through the carrier's network unless required by law.

If a package is confirmed lost, we will review the circumstances and may provide a replacement, store credit, or refund.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be found:

1. Check the delivery area, mailbox, parcel locker, and other secure locations.

2. Ask household members, neighbors, or building management whether they accepted it.

3. Confirm that the shipping address on the order is correct.

4. Contact the carrier for delivery details.

5. Notify Peach Magnolia Studio within 3 days of the delivery scan.

We will assist when possible, but we are not responsible for theft or loss occurring after confirmed delivery to the address provided by the customer. Customers may request signature confirmation before shipment for an additional charge.

Damaged Shipments

Inspect the order promptly after delivery. If an item arrives damaged, contact us within [3-7 days] and provide:

• The order number.

• A description of the damage.

• Clear photographs of the product.

• Photographs of the shipping box, packing materials, and shipping label.

Keep the product and all packaging until the claim is resolved. We may require additional information or return of the damaged product. Eligible claims may result in a replacement, repair, store credit, or refund under our Return and Refund Policy.

Expedited and Rush Orders

Expedited shipping shortens carrier transit time but does not automatically shorten production time. Rush production may be available for an additional fee and must be approved before ordering.

Neither expedited shipping nor rush production guarantees delivery by a particular date unless Peach Magnolia Studio expressly agrees to that date in writing.

Contact Information

Questions about shipping should be directed to:

Peach Magnolia Studio
Email: peachmagstudio@gmail.com